CloudConnexa self service e-mail change procedure

This article shows you how to change the CloudConnexa Owner´s e-mail associated with a CloudConnexa account.

1. Sign into the CloudConnexa Admin Portal as the Owner and click the profile menu located in the lower-left corner of the page.
   
2. Click My Account and click on the Security & Privacy tab. Ensure 2FA authentication is disabled as seen here:
   
3. Click the Profile tab and click the Change Email button. A new page opens:
   
4. Enter the new email in New Email. Then, re-enter it in Confirm New Email. Click Save.
5. Enter your Owner account password at the prompt and click Confirm.
   
6. A message displays that the change is pending.
   
7. Click the verification link sent to the new email. If you haven't received the confirmation e-mail within ten minutes, check your spam e-mail folder or click Resend Email.
8. After verifying with the link from the email message, configure a new password when prompted. The password change takes about ten minutes to be effective.
   
9. Once the change is complete the new Owner is notified by email. 

Note: If the new Owner´s email is already in our users´ database as an Owner, an error message displays:

To fix that, ask the new email Owner to refer to our delete procedure. However, if the new email has an Access Server or CloudConnexa subscription associated with it, it will be deleted also.