Access Server: How to Increase or Decrease your Total number of Subscription Connections in Access Server

Please note that only the account Owner has access to Billing and Invoices and can modify the Subscription.

As the account Owner, you may increase or decrease the number of connections from your Account Portal.

Log in to your account, go to Subscriptions. Click into your subscription account.

Go to Details and Edit Subscription. 

From there you can increase and decrease the number of connections you require and click Update.

You will then be redirected to the checkout page where you can choose to pay via card or Paypal.

When you scale connections up or down, the system automatically calculates the remaining value of the subscription and provides that as a credit (the remaining value of the subscription is calculated on a daily basis).  A new invoice is generated using the cost per connection based on your usage and the credits are then applied.  After the credits are applied, anything remaining is requested as payment.

Access Server Resources:
OpenVPN Access Server Documentation
OpenVPN Access Server Resource Center
OpenVPN Access Server Admin Manual