Description: The customer is using Active Directory and would like to use it for User Authentication in OpenVPN Cloud via Private LDAP.
Cause: After the configuration, getting an error of "Cannot reach LDAP Server. Check your LDAP Server parameters and that LDAP Server is connected to VPN"
Resolution: The first step should follow the below documentation to configure OpenVPN Cloud using Private LDAP User Authentication.
OpenVPN Cloud - User Guide Private LDAP Authentication
With field below is the default set in Active Directory which you need to input in OpenVPN Cloud:
Username Attribute: sAMAccountName
UserGroup Attribute: memberOf
Email Attribute: mail
First Name Attribute: givenName
Last Name Attribute: sn
Sample Screenshot Configuration in OpenVPN Cloud
Sample Screenshot for the Default Attribute of Active Directory