Description: The customer would like to use the VPN GUI feature of Ubuntu to use as an OpenVPN Client but is unable to connect to the CloudConnexa
Cause: Incorrect setup or missing details in VPN Authentication(ex .CA Certificate, User Certificate, etc) and the Group setting Connect Auth in CloudConnexa is not set to No
Resolution: When using the VPN GUI feature of Ubuntu, kindly make sure that your 'Connect Auth' setting of your Groups is set to 'No' from your CloudConnexa Portal > Users > Groups(see below sample screenshot).
VPN users should download the OVPN profile from the CloudConnexa User Portal > key in their VPN credentials > My Devices > New Device > Download the profile(see below sample screenshot).
Once the VPN user downloaded the OVPN profile, from Ubuntu VPN Setting > click the '+' icon to add a new profile > Import from file > choose the downloaded OVPN profile > Add > Connect(see below sample steps screenshots).
OpenVPN Support Center
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