CloudConnexa: Allow DNS Resolution to Local Resources

Overview

When a User device or Connector is connected to CloudConnexa, DNS queries are routed through the CloudConnexa DNS Proxy. As a result, DNS requests intended for local network resources may fail to resolve if those resources are only known to a local DNS server.

To allow DNS resolution of local resources, you can use one of the following options.

Option 1: Disable CloudConnexa DNS Proxy Globally

You can disable the CloudConnexa DNS Proxy for the entire WPC.

Navigate to:

Administration Portal → Settings → DNS → Advanced Configuration → DNS Proxy → Edit DNS Server Details

Disable the DNS Proxy toggle and save the changes.

Important

This is a global setting that affects all connected users and Connectors. When DNS Proxy is disabled, the following features become unavailable:

• DNS Servers

• Applications for Networks and Hosts

• Cyber Shield Domain Filtering

• DNS Records

• DNS Zones

• AppHub Applications

Consider the impact on your environment before disabling DNS Proxy globally.

Option 2: Disable DNS Proxy for a Specific Device or Connector

If you only need local DNS resolution on a specific device or Connector, OpenVPN Support can disable DNS Proxy on a per-device basis.

Submit a support ticket and provide the following information:

• Cloud ID

• User or Connector name

• Connector type (Host or Network)

• Tunnel IP address

After the ticket is submitted, the OpenVPN Support team will apply the change on the backend and confirm once completed.

Notes

• This option affects only the specified device or Connector.

• Other users and Connectors will continue using the CloudConnexa DNS Proxy and retain DNS-related features.

• This is the recommended approach when only a limited number of devices require local DNS resolution.