Description: In your OpenVPN Access Server, if activating a fixed license fails or you have one currently installed that stops working, you can follow this guide to troubleshoot these kinds of issues.
+ Before you begin, ensure you have the below tools installed on your Access Server server:
apt -y install dnsutils
apt -y install curl
apt-get -y install telnet
yum update -y
sudo yum -y install curl
dnf install bind-utils
dnf install telnet
+ Then, you can run the below commands one by one to verify your issue:
ping -c4 22.214.171.124
ping -w 1 google.com
telnet licensing.openvpn.net 443
telnet licserv.openvpn.net 443
echo | openssl s_client -connect licensing.openvpn.net:443 2>/dev/null | openssl x509 -noout -dates
curl -vvk https://licensing.openvpn.ne
ls -la /usr/local/openvpn_as/etc/licenses/
This gives you an idea of what your issue is. Some commons issues may be:
+ No internet on your Linux Machine.
+ No DNS Resolution.
+ Any border device such as ISP, Router, Firewall, Proxy, or NAT Device blocking or redirecting the traffic to another side/path.
If you need help interpreting the results from the above commands, please collect the above info and submit a ticket.
Please sign in to leave a comment.