Refund and Return Policy

For any refunds or concerns, you may review the OpenVPN Terms & Conditions. (29. Refund and Return Policy)

To request a refund please create a support ticket and provide the following information:

• OpenVPN Email Account
• Subscription ID or the Fixed License Key(s)
• Invoice number or Order ID
• Reason for Cancelation

Refund restrictions:  Refunds for cancellations, returns, or renewals of subscription products must be requested through a support ticket within 30 days of the date of purchase. Refunds for Fixed License Key(s) will only be permitted if the license key(s) have not been activated on a server. If it is determined by OpenVPN that a product is defective, the 30-day refund requirement is waived and we will refund the balance of the purchase price attributable to the remainder of the purchase or subscription.