OpenVPN Connect won't start or install on Windows

Description:

If you experience issues getting OpenVPN Connect to start/open on your Windows machine, use the following workarounds to try and resolve the issue. These workarounds can also help if you have problems installing OpenVPN Connect on your Windows machine.

Workaround:

Clean the temp folder of the user in which the OpenVPN Connect App is not starting/opening:

1. Win+R > %Temp% > Ctrl+A > Shift + Delete > Enter.
2. After this, reboot the machine and try again.

If the issue persists, try uninstalling and reinstalling:

1. Uninstall the OpenVPN Connect app.
2. Reboot the laptop.
3. Win+R > %Temp% > Ctrl+A > Shift + Delete > Enter
4. Reboot the laptop.
5. Install the latest version of the OpenVPN Connect App for windows. - Installer Link
6. Download the profile.
7. Then try connecting again to VPN.

If you have additional questions, please submit a ticket. Include log and system information from the client machine with the ticket:

1) Win +R > Cmd and run the following command:

2) Take a screenshot of the System Information:
Win + R > msinfo32