OpenVPN Connect: 169.x.x.x IP (APIPA) assigned to OpenVPN Connect v3 Adapter

Overview

When you connect to Access Server or CloudConnexa using OpenVPN Connect v3 for Windows, the adapter may receive an incorrect IP address — one in the 169.x.x.x range (an APIPA address) — instead of the IP issued by the VPN server.

This issue can cause routing and connectivity issues while connected to the VPN

It typically occurs after the Windows Update KB2693643 is installed on your computer.

Solution

To resolve this issue, uninstall the Windows Update KB2693643:

Step 1: Check if the update is installed

Using PowerShell:

1. Open PowerShell as an administrator.
2. To list all installed Windows Updates, run:

   Get-HotFix

3. To search specifically for KB2693643, run:

   Get-HotFix | Where-Object { $_.HotFixID -like "*KB2693643*" }

Using Command Prompt (CMD):

1. Open CMD as administrator
2. To list all installed updates, run:

   wmic qfe list brief /format:table

3. To search specifically for KB2693643, run:

   wmic qfe list brief | findstr "KB2693643"

Step 2: Uninstall the update

Using PowerShell or CMD:

1. Run the following command:

   wusa /uninstall /kb:KB2693643

2. Confirm the prompt to uninstall the update when asked, "Do you want to uninstall the following Windows software update?"
3. Select Yes to proceed.
4. After uninstalling, restart your computer when prompted.

If you're not able to uninstall this Windows Update via PowerShell or CMD, you can do it like this:

If you're using Windows 10:

1. Select Start or press the Windows Logo button on your keyboard.
2. Click Settings > Update & Security.
3. Under View your update history> Uninstall updates.
4. Choose KB2693643 from the list, and select Uninstall.

If you're using Windows 11:

1. Select Start or press the Windows Logo button on your keyboard.
2. Click Settings > Windows Update.
3. Under Related settings, select Update history> Uninstall updates.
4. Choose KB2693643 from the list, and select Uninstall.

Step 3: Reconnect to the VPN

After uninstalling the update and restarting your computer, reconnect to the VPN and verify that the adapter now receives the correct IP address.

If you have additional questions, please submit a ticket