License keys are an older licensing model:
License keys are single-activation and tied to the hardware. If you're planning to migrate to a new server or already launched a new server — we highly recommend you take this opportunity to upgrade to the Subscription Model.
Our new subscription model eliminates the need for re-issuing license keys because the subscription key isn't locked to a single server. Our Customer Success team can assist you in migrating to this model by prorating your existing credits into an Access Server Subscription.
You can read more about the subscription model here: Subscriptions FAQ
Test your new server:
It is best to first set up your new server and test it properly. The demo mode that the Access Server operates under when you have no license key installed will allow two simultaneous connections for testing purposes. When you are happy with it and wish to unlock connections, then activate the license key you have received.
Transfer License Key:
If you're not ready to upgrade to a subscription and would like to transfer your existing License Keys.
- Submit a request for "License Key Reissue" to our support team from the account owner.
- Include the license keys that you'd like to apply on your new server.
Please reissue License Keys:
License Key 1: ASDF-QWER-TYUI-#H7W
License key 2: ASDF-QWER-TYUI-#H8W
- Our support team will reissue the License Keys and deliver them to you for activation.
- Once the migration is complete you'll have a few days with both servers and License Keys running.
We recommend that you then either remove the old key(s) or decommission the old server to avoid future licensing issues.
If you encounter any problems in the activation process, please refer to this page first: Troubleshooting problems with software licensing