Access Server: "Failed to import profile" error from OpenVPN Connect

Overview

When you import a connection profile from the OpenVPN Connect v3 app, you may encounter this error:

Failed to import profile
Cannot read properties of undefined (reading 'includes')

This error occurs when the XML-RPC API for OpenVPN Access Server is turned off. OpenVPN Connect relies on this API to process profile imports.

By default, the XML-RPC API is turned on with limited operations to support bundle installer downloads, server-locked connection profiles, and profile imports from OpenVPN Connect. If you change this setting and turn off the API, profile imports can fail with this error.

Option 1: Enable the XML-RPC API from the Admin Web UI

1. Sign in to the Admin Web UI.
2. Go to Advanced > Web Service Settings > Configure XML-RPC/REST API.
3. Select Limited.
4. Click Save, and then click Restart.

Option 2: Enable the XML-RPC API from the Admin Web UI using the Config Editor

1. Sign in to the Admin Web UI.
2. Go to Advanced > Config Editor.
3. Search for xmlrpc.relay_level.
4. Click the pencil icon to edit the value.
5. Use the arrow keys to set the integer value at 1.
6. Click Save and Restart.

Option 3: Enable the XML-RPC API from the CLI

1. Connect to the console and get root privileges.

2. Run the following command to enable the XML-RPC API:

   sacli -k "xmlrpc.relay_level" -v "1" ConfigPut

3. Run the following command to restart the Access Server configuration:

   sacli start

Need help?

If you have questions, submit a support ticket.