Access Server: Resolve the "Failed to import profile" Error in OpenVPN Connect

Overview

When you import a connection profile into OpenVPN Connect v3, you may encounter this error:

Failed to import profile
Cannot read properties of undefined (reading 'includes')

This error occurs when the XML-RPC API for OpenVPN Access Server is turned off. OpenVPN Connect relies on this API to process profile imports.

By default, the XML-RPC API is turned on with limited operations to support bundle installer downloads, server-locked connection profiles, and profile imports from OpenVPN Connect. If you change this setting and turn off the API, profile imports can fail with this error.

Resolution

Turn the XML-RPC API on using one of the following options:

Option 1: Enable the XML-RPC API from the Admin Web UI

1. Sign in to the Admin Web UI.
2. Navigate to Advanced → Web Service Settings → Configure XML-RPC/REST API.
3. Select Limited.
4. Select Save, then Restart.

Option 2: Enable the XML-RPC API from the Admin Web UI using the Config Editor

1. Sign in to the Admin Web UI.
2. Navigate to Advanced → Config Editor.
3. Search for xmlrpc.relay_level.
4. Select the pencil icon to edit the value.
5. Use the arrow keys to set the integer value to 1.
6. Select Save and Restart.

Option 3: Enable the XML-RPC API from the CLI

1. Connect to the console and get root privileges.

2. Run the following command to enable the XML-RPC API:

   sacli -k "xmlrpc.relay_level" -v "1" ConfigPut

3. Run the following command to restart the Access Server configuration:

   sacli start

Verify the resolution

1. Launch OpenVPN Connect.
2. Import the connection profile again.
3. Verify that the profile imports successfully without displaying the error.

Need help?

If you have questions, submit a support ticket.