Access Server: OpenVPN Connect Bundled Installer Not Displayed in the Client Web UI

Overview

When you access the Access Server Client Web UI, the option to download a bundled installer for OpenVPN Connect may not appear. You may see this message:

Downloading OpenVPN Connect for your operating system has been disabled.
Please contact the server administrator for assistance.

This can happen when downloads for specific operating systems are turned off in the Client Web UI settings or when the XML-RPC API is turned off.

Step 1: Verify downloads for the operating system platform are enabled.

1. Sign in to the Admin Web UI.
2. Navigate to Web Services → Client Web Server → Client web UI settings → OpenVPN Connect OS availability.
3. Verify that the checkbox for the affected operating system is selected. If it isn’t, select the checkbox.
4. If you made changes, select Save, then Restart.

Step 2: Verify the XML-RPC API is enabled.

1. Sign in to the Admin Web UI.
2. Navigate to Advanced → Web Service Settings → Configure XML-RPC/REST API.
3. Verify that the setting is Limited or Full.
4. If it's Off, select Limited.
5. If you made changes, select Save, then Restart.

Verify the resolution

1. Open the Client Web UI.
2. Sign in with your Access Server user credentials.
3. Verify that the OpenVPN Connect bundled installer is available for your operating system.
4. Download the installer to confirm that the download works.

Need help?

If you have questions, submit a support ticket.