Access Server: OpenVPN Connect bundled installer not displayed in the Client Web UI

Overview

When you access the Client Web UI, the option to download a bundled installer for OpenVPN Connect may not appear. You may see this message:

Downloading OpenVPN Connect for your operating system has been disabled.
Please contact the server administrator for assistance.

This can happen when downloads for specific operating systems are turned off in the Client Web UI settings or when the XML-RPC API is turned off.

Step 1: Verify downloads for the operating system platform are enabled.

1. Sign in to the Admin Web UI.
2. Go to Web Services > Client Web Server > Client web UI settings > OpenVPN Connect OS availability.
3. Verify that the checkbox for the client’s operating system is selected. If it isn’t, select the checkbox.
4. Click Save, and then click Restart.

Step 2: Verify the XML-RPC API is enabled.

1. Sign in to the Admin Web UI.
2. Go to Advanced > Web Service Settings > Configure XML-RPC/REST API.
3. Verify the segmented control is set to either Limited or Full. If is set to Off, Select Limited.
4. Click Save, and then click Restart.

Need help?

If you have questions, submit a support ticket.